Wrigley is Changing More Than the Roster

It seems appropriate that Rob G. would ask me to guest post for him in his absence about improvements to the ballpark.  If you have read anything of mine at Tales from Aisle 424, you know I am a season ticket holder there since the 1998 season, so I tend to mention the ballpark, its facilities, and the Cubs' staff more than most Cubs blogs. 

This year, there is quite a bit of change happening in the old ballpark.

The aspect that has gotten the most press is, of course, the bathrooms.  Basically, the bathrooms on the concourse level will get noticeably larger for the ladies, and slightly larger for the men.  The troughs will remain and they will all get a good cleaning.

The most interesting thing about this part of the changes is the reaction to it.  Some people seem to love the troughs as a "Wrigley tradition" more than anyone should have feelings for a bathroom fixture.  Other people hate the troughs more than Hitler.  I'm pretty confident in my heterosexuality and am big on spending the least amount of time in the bathroom when I have paid more the $60 to be in the ballpark, so I come down on the pro-troughs side simple for efficiency, but I wouldn't cry if they ever went away.  HINT: If your problem with troughs is the stage fright, try computing complicated math problems in your head as you try to go.  I don't know why, but it works.

As for me, of all the changes that can be seen outlined by Paul Sullivan here and Dave Kaplan here, there are two in particular that interest me as a season ticket holder that attends more than 40 games per year in that ballpark.

First. the new PNC Club of Chicago is interesting to me because I have long been concerned about the possibility of PSLs coming into play at Wrigley, and this could seem to be a step in that direction.  They have converted a number of the individual skyboxes on the left field side into a fancy club that I will almost assuredly never see unless I take a tour of Wrigley on a non-game day. Over at Aisle 424, I did a post about the various PSL plans that are currently in place in the major leagues and what I found was that the only PSL plans in place were begun when the teams went to new ballparks.  Also, the PSLs were sold more as club memberships that entitle the owners to perks above and beyond what "regular" season ticket holders would get in their plans.

However, despite the opening of the PNC Club, I tend to believe Crane Kenney when he says that PSLs are not coming to Wrigley anytime soon.  For one, the Cubs seem to be following the model of the Red Sox in maximizing the revenue streams in an old ballpark and the Red Sox do not have a PSL plan.  Also, the Mets and Yankees don't have PSLs in their new high-end ballparks, so clearly there is a model for bringing in the dollars without having to take a PR hit by introducing PSLs to Wrigley.

Secondly, the biggest change, in my opinion, is not a physical change, but a change in how the operations in the ballpark will become more fan friendly (in theory).  The Cubs hired Jahaan Blake (who worked in the Red Sox organization at one point) as a Chief Hospitality Officer and has been tasked with making sure the Cubs' flowery words in the marketing promotions translates into the actual experience when fans attend a game. 

This is part of the Ricketts' overall vision of Disneying up the ballpark so that fans won't notice or care as much that the prices are getting really, really high.  According to Crane Kenney in an interview with Bleed Cubbie Blue, there will be an army of Game Ambassadors that will be evaluating every aspect of the fan experience at Wrigley:

"They will be riding the remote bus from DeVry. They’ll be riding the El from downtown. They’ll be secret shopping our food seeing whether is the hot dog warm, is the beer cold. They’ll be monitoring the restrooms. They’ll be basically touching every point where a fan comes into contact with our ballpark even including the remote parking lot. How is the bus traffic from DeVry to the ballpark? Are the bus routes appropriate on game days where it’s a day game versus a night game, day game weekend, week day. Have we done everything we possibly can to make the bike corral work well? To help the pedestrians get from the El platform to the ballpark."

How they respond to the data they recover from these Ambassadors will be key to whether this is simply more Tribune fan-speak or if they are intent on making sure that when I pay $20 for a hot dog, I can be reasonably assured that it will actually be hot.

I'd be satisfied with an occasional thank you from the ticket office and ushers who are good at making sure people who don't know where they are going find the correct seats.  I'm a simple man with simple tastes. 

We'll see how they do once the season starts and the inevitable stupid questions from fans erode their resolve.

Comments

So I thought I had formatted this post so that a "Read more" link would be included, but apparently not. Sorry, Rob, and thanks for asking me to post here.

Thanks for the post. Enjoy your writing at Tales from Aisle 424 and am glad to see you here.

As you noted below, the reader comments following the Trib's coverage of the proposed Toyota sign are classic.

Here is just one of my faves:

"Come on! Be original! Every park has a giant illuminated sign. How about erecting a 74 foot tall Vienna Sausage over the right field bleachers?"

The most interesting thing about this part of the changes is the reaction to it. Some people seem to love the troughs as a "Wrigley tradition" more than anyone should have feelings for a bathroom fixture.

Depends on if you are, shall we say, self-conscious as I am. At some point I'll probably get a big sports car to compensate.

The troughs are non-literally the only good thing about Wrigley. Wait, maybe literally, because Wrigley pretty much sucks, literally.

Literally or figuratively? If literally, please explain how this occurs.

Apparently, you've never experienced the Wrigley glory holes?

Suddenly, I feel dirty...

suddenly i feel aroused.

Now you know why Ron always takes so many breaks during the game.

Oh, Dear God.

Yes?

Hey Trans!!!

Hey, Jacos!

I'm proud to be the one who awoke the Trans.

~takes a bow

I was so hoping that you'd be the one I woke up to, this beautiful Spring morning.

"They’ll be monitoring the restrooms. They’ll be basically touching every point where a fan comes into contact with our ballpark..."

Hazard pay?

I'm uncomfortable with any sentence that includes the words "restrooms" and "touching."

"Yet Kenney insisted that blocking a competing sign is not the point of the location of the proposed billboard."


That is total bullshit.  The only reason to put the sign where they are planning on putting it is to block the Horseshoe sign.


The comments are hilarious.  Much angst over an advertisement that will do nothing more than block the advertisement that already exists across the street.

http://espn.go.com/blog/sweetspot/post/_/id/2...

"I think if Silva's back to throwing in the low 90s, he can be effective and might actually be the Cubs' best No. 5 starter, at least in the short term. If he's still throwin in the high 80s, though, I would choose Marshall or Samardzija."

How do I apply for the job of secret shopper? I'd be willing to test out the comfort of the seats, etc...

Beneath the stands Wrigley has all the ambience of a medieval dungeon, especially during rain delays. Still...

Trough Trick: Hum Elvin Bishop's 'Let it Flow...'

Recent comments

Subscribe to Recent comments
The first 600 characters of the last 16 comments, click "View" to see rest of comment.
  • Sure, no marks and some inconsistencies in the witness's statements. But firing your gun into garage wall immediately after an argument and punching out your car window is still threatening and out of control behavior. There was certainly enough for MLB to think it warranted a 30-game suspension.

    Charlie 55 min 27 sec ago view
  • I'd prefer they be flexible with the closing situation depending on matchups. You're not really adding a lefty reliever if you use him strictly as a closer.

    Charlie 55 min 59 sec ago view
  • Stockpiling young talent isn't only for trading for someone like Chapman though. Even with an elite closer winning the World Series is basically a crap shoot so the key is to get to the playoffs as much as possible and not just mortgage everything on one year. Once you get there an elite bullpen certainly helps but the playoffs can be won by one hitter or starting pitcher getting hot (Murphy, Molina, Baumgardner) and a closer might not be able to stop that.

    johann 1 hour 20 min ago view
  • I'm also not crazy about press convictions. As the police report noted, there were no marks on the lady in question. There's a TMZ link (of course) to her police pictures, as well.

    I think the only way this trade goes real bad is if Cubbery intervenes and Chapman is suddenly bad for some reason.

    Old and Blue 1 hour 23 min ago view
  • I am right there with you closing in on 60.

    I don't care that much about "mortgaging" one player who is not only blocked by two guys, but is not ready to hit the majors for at least a couple years.

    There is no reason why this team, this year, can't have a real shot at something NONE of us have experienced.

    Further, I don't feel that even if they fall short that they have ruined their farm system.

    I have made my opinion clear here, with others, Warren was shit on the Cubs save one spot start.

    The E-Man 2 hours 53 min ago view
  • Trading for Warren, Warren sucking, getting Warren back for Chapman plus 3 prospects, sounds like Revenge of The Yankees on the former Boston executive. Old rivalries never die.

    I pray to the heavens above Chapman doesn't suck for some reason, or he'll be booed out of town faster than a Todd Hundley revival meeting.

    Old and Blue 3 hours 55 sec ago view
  • I'm kind of nostalgic for the Schwarber-for-Miller rumors.

    Brick 3 hours 12 min ago view
  • This offseason, after some ridiculous playoff run and Chapman saving every game from here until the end of the postseason striking out 27/9innings, I welcome anyone to quote this thread and call me a dummy: I hate this trade, and my hate is 2 parts Chapman makes this team less likeable and 1 part that's a ridiculous overpay for 30 regular season innings and, at tops, 10 postseason innings. Already hoping they don't extend him.

    Charlie 3 hours 14 min ago view
  • btw...Thanks AZ Phil. I'm really enjoying your take on this trade.

    Cubster 3 hours 36 min ago view
  • I'm a bit disappointed on the Warren experience. Essentially they gave Castro away for crickets (OK, well they signed Zobrist with the Castro salary dump). Otherwise one might look at it as Chapman for Castro and our #1 minors prospect (Torres) + McKinney/Crawford. Seems pricey for a 2 month rental. We will see if this price tag is that steep in a relative way based on the remaining deadline deals for relievers.

    Cubster 3 hours 37 min ago view
  • Yep. One of the great things about this team (in addition to being really good at baseball) was the "likable" factor. Feels a bit different now. Who knows...maybe Chapman will be the king of the dance parties.

    billybucks 3 hours 46 min ago view
  • Here are some possible corresponding minor league moves we might see in the aftermath  of the Chapman trade: 

    SOUTH BEND to MYRTLE BEACH: OF Donnie Dewees and INF Bryant Flete  

    EUGENE to SOUTH BEND: OF Robert Garcia and INF Vimael Machin 

    There is really no reason to replace Billy McKinney at Tennessee because both Chris Coghlan and Jorge Soler are doing their rehab at Tennessee.  

    And there are plenty of pitchers at Iowa. No need to replace Warren at AAA. .  

    Arizona Phil 4 hours 6 min ago view
  • I am 70 years old. The Cubs last played in the World Series in 1945. I was born in 1946. I hate to lose a prospect like Torres, but when the opportunity is there to get that World Series ring, you go for it. This was the idea in stock piling all this young talent. I would like to see Reddick added now and the Cubbies should be done.

    Hagsag 4 hours 36 min ago view
  • I would expect Richard to accept an optional assignment because based on how he's played this season, there is a decent chance that he won't find work elsewhere. Rather stay and potentially get a ring. Same goes for Coghlan since he's struggled mightily this year.

    Edwards should not go down. He's pitched very well and Maddon is very impressed with him. I would expect Grimm to go down for Cahill so he can get back on track (he's pitched better in July, but he's not getting enough appearances).

    chitownmvp01 4 hours 40 min ago view
  • chitownmvp01: Indeed Clayton Richard would seem to be odd man out once Chapman reports, but Richard might accept a minor league assignment if he is promised a return to Chicago on 9/1 when MLB Active List rosters expand (Richard has minor league ioptions left).

    Arizona Phil 4 hours 43 min ago view
  • The only player in the deal that would cause me a second thought is Gleyber Torres.

    McKinney and Crawford are decent prospects but both are redundant/replaceable in the system and Warren was really only a middle-reliever or #6 starter, so to me it's really just Torres for Chapman.

    Arizona Phil 5 hours 3 min ago view